Reference

What Our Legal Terms Cover for You

These terms set out how ph90com handles your account, your personal data, and your rights as a player where local law permits access. Read them alongside our privacy and cookie policies so you know exactly where you stand before you open an account.

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ph90com What Our Legal Terms Cover for You
LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about these terms, want to exercise a data right, or need to report a policy concern, use the channels below. For account-specific legal queries — such as a withdrawal hold or an identity verification request — live chat gets you to a support agent who can pull up your account details directly.

Team online

Live Chat

Open chat from the account menu on any page. An agent can access your account record and address legal or verification queries in real time.

Email Support

Send policy or data-rights requests to our support email. We respond with a case reference and an expected resolution timeframe for each query.

In-App Help Centre

Access the Help Centre through the ph90com mobile browser or app. Policy documents, cookie settings and account-closure steps are all reachable there.

HOW WE HANDLE THIS

Data, Cookies, Security and Your Account Rights

Our approach to data is practical and specific. We collect what we need to operate your account — your contact details, payment method identifiers such as your linked GCash or Maya number, and transaction history. We do not sell that data to third parties. Here is how each area works.

Data Collection and Retention

We keep account data for as long as your account is active and for the period required by applicable law after closure. You can request a copy of your data via support email at any time.

Cookie Use

We use session cookies to keep you logged in across GCash and Maya redirects, and analytics cookies to track page load performance. You can manage cookie preferences from the footer link on any page.

Account Security

Login uses a one-time PIN sent to your registered mobile number. If you receive an OTP you did not request, contact live chat immediately and we will lock the account while we investigate.

Requesting Changes or Closure

To update your registered details or request account closure, message support with your account ID. Changes to payment method — switching from GCash to Maya, for example — require a short re-verification step.

Common Legal Questions from Our Players

These are the questions we hear most often about our terms, your data and your rights. Each answer reflects how we actually handle the issue — not a generic policy summary.

These terms apply to anyone who creates an account on ph90com where local law permits. Access is restricted to eligible players only, and eligibility is determined by applicable Philippine law and our internal verification process.

Yes. Submit a data deletion request via support email with your account ID. We will action the request subject to any legal retention obligations — transaction records tied to GCash or InstaPay payments may be retained for a statutory period.

Your active profile is deactivated immediately. Transaction records, including Maya and GCash deposit history, are retained for the period required by applicable law, then deleted. We will confirm the retention period when you request closure.

A hold typically triggers when withdrawal volume exceeds a threshold or when account details change shortly before a request. We will contact you by email or live chat with the documents needed. Providing them promptly is the fastest way to clear the hold.

Contact support via live chat with your current registered number and a government-issued ID. We run a short re-verification step before updating payment details to protect your account from unauthorised changes.

Yes. We send an email to your registered address before any material change takes effect. Continuing to use your account after the notice period means you accept the updated terms. You can always view the current version on this page.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.